FAQ’s

FREQUENTLY ASKED QUESTIONS

Please see the following for any questions or concerns we may assist you in.

General- Shopenique@gmail.com

After you purchase your order & want to exchange- Enique.guest@gmail.com

Already a Vendor- enique.info@gmail.com

If you see the Word 'From" next to our prices under the picture, what does "from" mean?There are two different prices.

  • Adults & Kids: Small- Large is one price & XLarge—Up is a $2 Dollars more different price

Already placed an order and excited to receive your shipment. How long does shipping take?

  • Shipping takes a standard 5-7 business days for processing and shipment. Once your order has been shipped you will receive a tracking number to track your package upon delivery. 

I ordered the wrong size, can I exchange my current size? 

  • Yes, you may exchange your size within 7 days (1week) of your delivery confirmation. Please contact us at Enique.guest@gmail.com if you would like to exchange your size with the same exact product. Enique has the right to refuse any item returned that has been damaged or unworn.

We are not accepting RETURN at this time due to COVID-19 and still not at this time!

    Can I cancel my order?

    • Once an order is placed we cannot cancel your order. 

    Does Enique apparel run big or small?

    • Our pieces run true to size unless stated otherwise in the description. If you have any specific questions about a style please don’t hesitate to email us with your concerns at Shopenique@gmail.com Also, we try our best to have unisex sizes so that one size fit both men and women, however most women would have to go a size smaller then their normal fit.

    Does Enique take large bulk load orders?

    • It depends on what type of product, However, we are not a wholesaler at this time. Please contact us at Shopenique@gmail.com in detail about your inquiry and we will be happy to help. 

    My order was delivered but I can't find it, what should I do?

    • Once a order is shipped via USPS, Enique isn't responsible for any lost or damaged packages. Please contact USPS to file a claim and they will assist you further in locating your package. 

    How long should a email response take?

    • Our email response time has been longer due to the higher demand in productivity and sales. Please allow 1-3 business days for a member of our team to get back to any questions or concerns that you may have.Plus the right email shopenique@gmail.com