FAQ’s
FREQUENTLY ASKED QUESTIONS
Please see the following for any questions or concerns we may assist you in.
General- Shopenique@gmail.com
After you purchase your order & want to exchange- Enique.guest@gmail.com
Already a Vendor- enique.info@gmail.com
If you see the Word 'From" next to our prices under the picture, what does "from" mean?There are two different prices.
- Adults & Kids: Small- Large is one price & XLarge—Up is a $2 Dollars more different price
Already placed an order and excited to receive your shipment. How long does shipping take?
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Shipping takes a standard 5-7 business days for processing and shipment. Once your order has been shipped you will receive a tracking number to track your package upon delivery.
I ordered the wrong size, can I exchange my current size?
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Yes, you may exchange your size within 7 days (1week) of your delivery confirmation. Please contact us at Enique.guest@gmail.com if you would like to exchange your size with the same exact product. Enique has the right to refuse any item returned that has been damaged or unworn.
Can I cancel my order?
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Once an order is placed we cannot cancel your order.
Does Enique apparel run big or small?
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Our pieces run true to size unless stated otherwise in the description. If you have any specific questions about a style please don’t hesitate to email us with your concerns at Shopenique@gmail.com Also, we try our best to have unisex sizes so that one size fit both men and women, however most women would have to go a size smaller then their normal fit.
Does Enique take large bulk load orders?
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It depends on what type of product, However, we are not a wholesaler at this time. Please contact us at Shopenique@gmail.com in detail about your inquiry and we will be happy to help.
My order was delivered but I can't find it, what should I do?
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Once a order is shipped via USPS, Enique isn't responsible for any lost or damaged packages. Please contact USPS to file a claim and they will assist you further in locating your package.
How long should a email response take?
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Our email response time has been longer due to the higher demand in productivity and sales. Please allow 1-3 business days for a member of our team to get back to any questions or concerns that you may have.Plus the right email shopenique@gmail.com